01 About This Policy

Commercial Property Funding ("CPF", "we", "us", "our") is bound by the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). This Privacy Policy describes how we handle personal information collected through our website and in the course of assessing and arranging property finance.

This policy applies to all personal information collected by CPF, whether provided online, over the phone, by email, or by any other means.

02 Information We Collect

We collect personal information that is necessary to assess funding enquiries and arrange finance. This may include:

• Your name, phone number, and email address
• Your company name and ABN (where applicable)
• Details of the property or development project
• Financial information relevant to the funding assessment
• Deal details including loan size, LVR, and project type

We collect this information when you submit a deal enquiry, contact us by phone or email, or engage with our website.

03 How We Use Your Information

We use your personal information solely for the purposes for which it was collected, including:

• Assessing your funding enquiry and preparing a Letter of Offer
• Communicating with you throughout the lending process
• Arranging loan documentation and settlement
• Maintaining records for legal and compliance purposes
• Improving our services and website experience

We do not use your information for unsolicited marketing, and we do not sell, rent, or trade your personal information to any third party.

04 Third Party Disclosure

We do not sell or share your personal information with third parties for their own marketing purposes. We may disclose your information in the following limited circumstances:

• To solicitors, valuers, or other professionals engaged to progress your loan
• To our technology and software providers who assist with loan management (bound by confidentiality obligations)
• To our CRM and communication systems used for internal processing
• Where required by law, court order, or a government authority

05 Brokers & Introducers

Where a deal is submitted through a broker or introducer, we will handle all personal information in accordance with this policy. We will communicate with both the broker and the borrower as required to progress the deal.

We will only share the minimum information necessary to assess and settle the loan. We will not disclose personal contact details to third parties beyond what is required for the transaction.

06 Data Retention

We retain loan records, deal documentation, and associated personal information for a minimum of seven years to meet our legal and compliance obligations. After this period, records are securely destroyed.

You may request deletion of your personal information at any time where retention is no longer required to fulfil the original purpose of collection or meet a legal obligation. We will respond to deletion requests within 30 days.

07 Your Rights

Under the Australian Privacy Act and Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of information that is inaccurate, incomplete, or out of date
• Request deletion of your information where it is no longer required
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have not handled your information appropriately

To exercise any of these rights, contact us using the details in Section 11. We will respond within 30 days of receiving your request.

08 Website & Cookies

Our website may use cookies — small text files stored on your device — to improve the browsing experience and analyse traffic patterns. Cookies do not collect personally identifiable information.

We use third-party analytics tools including Google Analytics and Plausible Analytics to understand how visitors use our website. This data is collected in aggregate and is not linked to individual identities. You can disable cookies through your browser settings; however, this may affect how certain features of the site function.

09 Security

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, interference, modification, or disclosure. Our security measures include:

• Digital records maintained in password-protected and access-controlled systems
• Secure form submissions and encrypted data transmission
• Limiting access to personal information to staff members who need it to carry out their duties

While we take these precautions, no data transmission or storage system is completely secure. If you believe your information has been compromised, please contact us immediately.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. The current version will always be published on this page with a revised date.

We encourage you to review this policy periodically. Continued use of our website or services after any update constitutes acceptance of the revised policy.

11 Contact Us

To access your information, request corrections or deletion, or raise a privacy concern, please contact us:

Email: info@commercialpropertyfunding.com.au

Phone: 07 4439 9644

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.